CAREWORLD TOURISM & CONSULTANCY SERVICES PVT. LTD.
TIDS Code Holder (by IATA); MSME UAM: DL09D0003208;
'Startup' recognition Certificate No.: DIPP57458
E-mail: services@careworldtourism.com;
T: +91 8860577192, +91 9971534464
Source & Acknwoledgement: With the permission of Mr. Pardeep Goyal during his visit to the Kedarnath Shrine as Company's client.
CUSTOMER FEEDBACK
Experiences, Suggestions & Recommendations of the Company's customers on Company's skills & services.
Feedbacks listed below include some of the feedbacks posted on "Google Reviews" & "Tripadvisor".
This section includes feedbacks from Company's FIRST few clients (from 2018 till 2021) which are only listed here and not on Google or Tripadvisor. They hold immense signifance as these were from Company's first clients and were also the first ones in various service areas [customized tours -with-in India & out-side India, air-ticketing, visa, hotel booking etc.].
Company is thankful to her first customers especially, for their support by experiencing Company's services then and sharing their impartial views.
Feedbacks listed here include feedback from Company's:
FIRST client who was also a solo women traveller from Peru (Mrs. Galia), travelled in November 2018.
She was also the FIRST foreign client of the Company (in-bound).
FIRST domestic & first senior-citizen client (Mr. & Mrs. Anurag Gupta) who visited Kerala in Dec. 2018 to Jan. 2019 for 12 nights/13 days.
Company's FIRST out-bound client & first ex-servicemen (Mr. Gopal Venkat Chavali & family) who got tour customized & booked tour to Malaysia & Singapore in January 2019.
Mr. Gopal V Chavali was also Company's SECOND client for Visa assistance and first for Singapore visa assistance.
Mr. Abhishek Singla was also Company's FIRST client for Schengen Visa (across all visa categories).
FIRST in-bound patient from Iraq
Below, feedbacks are categorized highlighting type of service provided (Customized Tour Package -both, with-in India & aborad; Visa Assistance; Hotel Booking; Air-ticketing; Patient care / Healthcare facilitation; etc.).
Clients are Indians (resident Indians, NRI) as well as foreigners.
Feedbacks on:
CUSTOMIZED TOURS
A FAMILY (03 ADULTS + 02 CHILDREN) TOURED GOA in October 2025
(Mr. Vineet Bhatia posted his review on Tripadvisor)
Title of Tripadvisor Review by Mr. Vineet Bhatia:
"Articulate, transparent and thoughtful"
Content of the Review by Mr. Vineet Bhatia:
"Ankur is a thorough professional with great clarity of thoughts and valid data points to make your trip comfortable and memorable at the same time.
Careworld has managed an excellent holiday for us in goa just last week"
The Company is thankful to Mr. Vineet Bhatia for generously sharing his & his family's feedback, experiences, suggestions & photographs from this trip
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PROFESSORS, SCIENTISTS, LAWYERS (07 PEOPLE) TOURED DELHI, AGRA & JAIPUR (GOLDEN TRIANGLE) in September & October 2024
(Two of the group members posted their review on Tripadvisor)
Title of Tripadvisor Review by Prof. (Dr.) Milan Jamrich:
"Thank you for a very well organized trip"
Content of the Review by Prof.(Dr.) Milan Jamrich:
"We (7 people) took a tour of Delhi, Jaipur and Agra (Taj Mahal) in September 2024. It was exceptionally well organized.
Ankur paid attention to every detail and made sure that all our needs are satisfied. He contacted us repeatedly before the onset of the tour to make sure no detail was missed.
Restaurants and hotels he selected were of highest standards.
I highly recommend his services especially if this is your first trip to India. You will not be disappointed."
The Company is thankful to Prof.(Dr.) Milan Jamrich for generously sharing their feedback, experiences, suggestions & photographs from this trip
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PROFESSORS, SCIENTISTS, LAWYERS (07 PEOPLE) TOURED DELHI, AGRA & JAIPUR (GOLDEN TRIANGLE) in September & October 2024
(Two of the group members posted their review on Tripadvisor)Title of Tripadvisor Review Mr. Chuck Bracht:
"Delhi with Careworld Tourism"
Content of the Review Mr. Chuck Bracht:
"We had great tours of Delhi and other locations. We saw the Taj Majal in all its beauty.
Ankur totally prepared us with advance information and great service."
The Company is thankful to Mr. Chuck Bracht for generously sharing their feedback, experiences, suggestions & photographs from this trip
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A SOLO WOMEN TRAVELLER FROM PERU TRAVELLED ACROSS INDIA: MRS. GALIA YVETTE LLERENA VELASCO in November 2018
"I have to say that I am truly happy by the dedication and great care I received throughout my journey, which made the whole experience an unforgettable one.
As a lady travelling alone, safety always comes as first concern.But CareWorld Tourism, and especially Mr. Ankur Gupta always made me feel accompanied and safe every step of the way, and for that I am grateful.
I am sharing this experience and recommending the company, so other can have the pleasure of having CareWorld Tourism as their Tour Operators"
The Company is thankful to her for generously sharing her feedback, experiences, suggestions & photographs from this trip
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Feedbacks on:
VISA ASSISTANCE
Company's Customer's Review:
Screenshot of Google Review by Associate Prof. (Dr.) Amit Dua on assistance received in his Schengen Visa:
Feedbacks on:
FLIGHT TICKETS (Domestic & International)
Company's Customer's Review:
Feedback received from A NON-RESIDENT INDIAN WHO TOOK OUR ASSISTANCE IN BOOKING AIR-TRAVEL FROM INDIA TO USA:
“Our feedback of the experience with Ankur Gupta, careworld tourism and consultancy services private limited.
Ankur Gupta was introduced to me by the very close friend who is based in Peru.
He was engaged to provide travel services for our family of four to travel back from India to USA, in the midst of rampant Covid situation in India coupled with clamping of travel restrictions by several countries including USA.
On the day when, the travel restrictions were announced by USA, we thought that at least 2 of us should fly back to USA. Accordingly we have informed of the same at around 01.00 hours on 1st May 2021, and to our surprise while he was working all night, he managed to get us 2 tickets by about 07.00 am on 1st May 2021. Accordingly we flew to USA to direct destination using Air India flight.
Then, as we got the passports with US visa stamping for my younger son on 3rd May 2021 by around 04.00 pm IST, we informed Ankur of the same and as the travel restrictions were to commence from 12.01 EST midnight I.e., 09.30 IST ON 4th May 2021, Ankur managed to get the remaining 2 passengers the chartered Air India flight tickets to USA and they arrived safely.
I have to admit that timely reference by my friend of Ankur has only enabled us to be back in US, just in time before the travel restrictions in USA kicked in.
During the entire process of this travel business, Ankur was giving proactive advise, guidance, coordination and facilitation in a tireless manner on 24 by 7 basis for almost over 4 days to make sure that the customer requirements / situation / needs are met meticulously with precision, despite his personal health situation and the growing Covid cases in Delhi.
We all as a family truly recommend as a travel manager, arranger for several other potential customers, who endure to receive personalized services with committed 24/7 support, especially in times of need.
We have come to know several family members/friends who could not get their flight tickets and thus could not reach back USA well before the restrictions kicked in. To avoid such situations, strongly to use the services of Ankur Gupta / Careworld Tourism And consultancy services private limited.
With best wishes, Venkata Valiveti and other family members who used his services."
- by Mr. Venkata Ramana Valiveti
The Company is much thankful to Mr. Valiveti for generously sharing his feedback, experience & recommendations.
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Company's Customer's Review:
Screenshot of Google Review by Mr. Sameer Guglani on assistance received in his & his family's air-travels. Company booked air-tickets and provided consultancy on related arrangements:
Feedbacks on:
HOTEL BOOKING
Company's Customer's Review:
Feedback received from A NON-RESIDENT INDIAN TOOK OUR ASSISTANCE IN BOOKING HOTEL FOR QUARANTINE:
Guidance / Recommendations: "I was extremely satisfied and happy with CareWorld services.
Mr. Ankur Gupta, the Owner/Director, has proven to be very humble, courteous, and
helpful from the very beginning, trying to organize at the best.
He is highly professional and friendly;
His rich experience in tourism industry was an added advantage in choosing the right hotel.
I highly recommend this company and I am very sure,
Mr. Ankur Gupta will turn your trip/stay into an unforgettable experience!!!"
Communication: "Highly professional"
Product knowledge: "Truly Exceptional"
Cost of service: 'Reasonable'
Any other aspect: "I am touched with your honesty in the wonderful conversations that we had
and your follow-up calls to know my comfortability, safe stay, food etc."
-by Mr. Ashok Medisetti
The Company is much thankful to Mr. Ashok Medisetti for generously sharing his feedback, experience, recommendations & photograph.
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Feedbacks on:
HEALTHCARE FACILITATION SERVICES
Feedback received from A PATIENT & FAMILY FROM IRAQ
The Patient family contacted the Company when they were in Iraq.
The Company provided them all required support in selecting hospital and planning travel from Iraq.
The Company pre-booked their hotel & transfers in India (as per their specific requirements).
The Patient & the family received the Company's services inside & outside the hospital during their stay over July/August 2019
They rated the Company's consultancy & represenatative's services as follows:
Before travel:'Excellent'
On arrival: 'Excellent'
In the hospital: 'Excellent'
Outside the hospital: 'Good'
On departure: 'Good'
Any other aspect: 'Good'
The Patient family rated the Company recommended stay facility as follows:
Location: 'Excellent'
Room: 'Average'
Service: 'Average'
Hygiene: 'Average'
In section, "Any other feedback", the Patient family wrote: "Mutual commitments between patient's party and Careworld must be clearly stated and signed by both"
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Updating this section with previous feedbacks in coming days. Also updating other sections of the website.
NOTES on this section
& Our Opinion on Customer Feedback
(continued from the begining of this page)
While some minimum outcomes / experiences are expected from the airline or vehicle operator or from the hotel providing the room / space etc. i.e. end service provider & their vendors and is expected to be lesser / indirectly influenced by the intermediary i.e. air-ticket or hotel or such service booking Company (called Travel Agent, Tour Operator) but, overall issuance of the tickets or booking of hotel service involves due care, assistancce & support while offering options, quoting, issuing /booking & during travel / stay etc.
In case of a customized tour i.e itinerary designed by us in due consultation with the customer, even though end service is by different vendors, we try to work with trustworthy & capable service providers and try to have more indirect influence in service delivery (tour package excludes airlines and they generally least influenced so, better opt for better airlines or be ready for lesser service).
We do our best in influencing service delivery by the service providers however, cost / budget along with customer's service expectation in that budget does effect their feedback. If needed, we try relaying what we expect from the end service provider.
Regarding number of feedbacks received:
Some customers are repeat clients who are now used to our Company's services and for sake of their convenience, share verbal feedback (almost each time) but, might not feel need to share detailed written feedback (or Google review etc.) each time even though it was a hotel booking / an experience more influenced by Company's assistance, efforts, skills & care. They keep referring customers, instead.
Also, perhaps, after experiencing a specific service once, expectations for that service is set, anything lower or higher are highlighted so, a repeat client of same type of service might give verbal feedback each time when approached but, might give write review only sometime when they first experienced that service. Some do share feedback verbally or in whatsapp message but, avoid writing any public review, anytime.
However, when approached by the Company, almost every client obliged by sharing their feedback, inputs (with or with-out photos of their cherished memories). They either shared the inputs via whatsapp messages along with their acceptance to allow the Company to feature it on Company's website or cite further OR they themselves wrote their review in
"Google Reviews"
and / or on
'Tripadvisor'
. Very few shared over the e-mail as mode of communication has been mostly whatsapp for sake of convenience. This might change / evolve with time.
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